Register your account online or call us free on 0808 196 5550 to set one up. If you have already registered your account simply log in and click ‘Set up a payment plan’. Find out more about how to manage your account.
A mandate can be found on the reverse of most of our letters, please complete your details and post it back to us.
The Direct Debit Guarantee
- This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
- If there are any changes to the amount, date or frequency of your Direct Debit PRA Group (UK) Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request PRA Group (UK) Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
- If an error is made in the payment of your Direct Debit, by PRA Group (UK) Ltd or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
- If you receive a refund you are not entitled to, you must pay it back when PRA Group (UK) Ltd asks you to.
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Did you know you can make a payment and manage your account online?
You can log in using your name, date of birth and postcode or reference number & password from any of our letters.
- View and manage your account(s) and see your account balance(s)
- Set up a payment plan that suits your budget
- Choose when and how often you make a payment
- Make instant payments – it’s easy and secure