Information for Customers Affected by Coronavirus

We want to reassure you that the wellbeing of our employees and customers is a priority during this difficult time.

We are here to listen and to help, our teams are available between Monday to Thursday: 8am – 8.30pm, Friday: 9am – 5pm and Saturday: 8am – 2pm via the contact details below:

Chat to one of our team by email, SMS or phone:

  • Email us at: enquiries@pragroup.co.uk
  • Chat on SMS: 07860 094994 standard sms network charges apply, this is a text only number
  • Talk to us on: 0800 877 2772

If you have been directly affected by Coronavirus, it is important that you let us know; please get in touch with us so we can work together.

Managing your account online
Log in to access your account, view account information and make payments through our website from the comfort of your own home. Find out more about our payment options.

You can log in using your name, date of birth and postcode or reference number & password from any of our letters.

  • View and manage your account(s) and see your account balance(s)
  • Set up a payment plan that suits your budget
  • Choose when and how often you make a payment
  • Make instant payments – it’s easy and secure

Common Questions

Is your call centre open as usual?

We are open to take emails, sms and calls Monday to Thursday: 8am – 8.30pm and Friday: 9am – 5pm.

You can contact one of our team by:

  • Emailing us at: enquiries@pragroup.co.uk
  • Texting us on: 07860 094994 standard sms network charges apply, this is a text-only number
  • Calling us on: 0800 877 2772

There are also many things you can do online from the comfort of your own home.

If you log in to your account section you can:

  • View and manage your account(s)
  • See your account balance(s)
  • Set up a payment plan that suits your budget
  • Choose when and how often you make a payment
  • Make one off instant payments, it’s easy and secure

You can log in using your name, date of birth and postcode or reference number & password from any of our letters.

What can I do online?

There are many things you can do online from the comfort of your own home. You can:

If you log in to your account section you can:

  • View and manage your account(s)
  • See your account balance(s)
  • Set up a payment plan that suits your budget
  • Choose when and how often you make a payment
  • Make one off instant payments, it’s easy and secure

You can log in using your name, date of birth and postcode or reference number & password from any of our letters.

Where can I get more advice on Coronavirus?

If you have been directly affected by Coronavirus and are having difficulty making payments, it is really important that you let us know. There are plenty of options available including reducing instalments or payment holiday. Please get in touch with us so that we can work together on a suitable outcome.

You can contact one of our team by:

  • Emailing us at: enquiries@pragroup.co.uk
  • Texting us on: 07860 094994 standard sms network charges apply, this is a text-only number
  • Calling us on: 0800 877 2772

You can seek free advice from an independent company such as:

Advice on staying safe from Coronavirus can be found on the UK Government Website and the NHS website:

I’m in financial difficulty, what should I do?

If you have been directly affected by Coronavirus and are having difficulty making payments, it is really important that you let us know. There are plenty of options available including reducing instalments or payment holiday. Please get in touch with us so that we can work together on a suitable outcome.

You can contact one of our team by:

  • Emailing us at: enquiries@pragroup.co.uk
  • Texting us on: 07860 094994 standard sms network charges apply, this is a text-only number
  • Calling us on: 0800 877 2772

We can work with you to find the best resolution based on your current circumstances. Alternatively, you can seek free advice from an independent company such as:

StepChange Debt Charity
Your local citizens advice bureau
National Debtline
Money Advice Service

What if I lose my job or become ill?
We have a dedicated Customer Support Team who can assist you through this difficult time.  Please contact us on 0800 877 2772 or email enquiries@pragroup.co.uk providing us with as much relevant information as possible to allow us to appropriately manage your account.

What if I can’t make my agreed payment?
We can work with you to find the best resolution based on your current circumstances. Please call us on 0800 877 2772. Alternatively, you can email us at enquiries@pragroup.co.uk.

PRA Group are #heretohelp
The CSA and PRA Group working together. The CSA is the trade body representing the debt collection industry. Working together we want to give people in debt the confidence to engage with us. Watch the video to learn more.

My income has changed what should I do?

To see how changes to your income will affect your budget you can use our Budget Calculator.

If you have been directly affected by Coronavirus and are having difficulty making payments, it is really important that you let us know. There are plenty of options available including reducing instalments or payment holiday. Please get in touch with us so that we can work together on a suitable outcome.

You can contact one of our team by:

  • Emailing us at: enquiries@pragroup.co.uk
  • Texting us on: 07860 094994 standard sms network charges apply, this is a text-only number
  • Calling us on: 0800 877 2772

 

Sending PRA Group mail

If you are sending PRA Group any mail please see commonly asked questions below:

What happens when I send in paper mail?
– There may be a slight delay in us receiving and processing the information you have sent us, however this will be completed as soon as possible.

Am I still able to send in cheques and postal orders?
– Yes. We are still accepting cheques and postal orders, however please be aware that there may be a slight delay in processing these. If you would like to change your payment method during this time, please contact us or alternatively you can set up an arrangement through our website. Find out more about our online payment methods

Do I need to contact you if I’ve not had any response to my letter that was sent over 14 days ago?
– Yes. Please contact us by telephone or email in order to understand whether this has been due to a delay or if we have not received your letter.

Write to us

2 The Cross
Kilmarnock
Scotland
KA1 1LR

Alternatively you can can get in touch by SMS, email and phone or use our contact form, visit our contact page for more information

Sending a Cheque, postal order or bankers draft?
– Make payable to PRA Group (UK) Ltd.
– Please include your reference number

Any payments to be posted can be sent to;
PRA Group (UK) Ltd
PO Box 444
Bromley
BR1 1ZB

What else can I do online?

Find out more information?

Find out more information in our commonly asked questions section of our website

Choose a way to pay

Pay by debit card, set up a payment plan or one of the many other options we have available

Work out what you can afford

Our quick and easy to use Budget Calculator will help you to work out what you can afford 

PRA Group is #heretohelp

The CSA and PRA Group working together. The CSA is the trade body representing the debt collection industry. Working together we want to give people in debt the confidence to engage with us. Watch the video to learn more.
icon-contact-phone150-by-150

Call

Dial 0800 877 2772  to speak with an Account Representative

Hours
Monday to Thursday: 8am – 8.30pm,
Friday: 9am – 5pm,
Saturday: 8am – 2pm

SMS

SMS

Chat on SMS with a member of our team. 

07860 094994

Standard SMS network charges apply. This is a text only number 

icon-contact-write150-by-150

Write to us

2 The Cross
Kilmarnock
Scotland
KA1 1LR