Information for Customers Affected by Coronavirus

We want to reassure you that the wellbeing of our employees and customers is a priority during this difficult time.

We are here to listen and to help, our teams are available between 9am – 5pm (Monday – Friday) via the contact details below:

Chat to one of our team by email, SMS or phone:

  • Email us at: enquiries@pragroup.co.uk
  • Chat on SMS: 07860 094994 standard sms network charges apply, this is a text only number
  • Talk to us on: 0800 877 2772

If you have been directly affected by Coronavirus, it is important that you let us know; please get in touch with us so we can work together.

Managing your account online
Log in to access your account, view account information and make payments through our website from the comfort of your own home. Find out more about our payment options.

You can log in using your name, date of birth and postcode or reference number & password from any of our letters.

  • View and manage your account(s) and see your account balance(s)
  • Set up a payment plan that suits your budget
  • Choose when and how often you make a payment
  • Make instant payments – it’s easy and secure

Common Questions

Is your call centre open as usual?

We are open to take emails, sms and calls Monday to Friday 9am to 5pm.

You can contact one of our team by:

  • Emailing us at: enquiries@pragroup.co.uk
  • Texting us on: 07860 094994 standard sms network charges apply, this is a text-only number
  • Calling us on: 0800 877 2772

There are also many things you can do online from the comfort of your own home.

If you log in to your account section you can:

  • View and manage your account(s)
  • See your account balance(s)
  • Set up a payment plan that suits your budget
  • Choose when and how often you make a payment
  • Make one off instant payments, it’s easy and secure

You can log in using your name, date of birth and postcode or reference number & password from any of our letters.

What can I do online?

There are many things you can do online from the comfort of your own home. You can:

If you log in to your account section you can:

  • View and manage your account(s)
  • See your account balance(s)
  • Set up a payment plan that suits your budget
  • Choose when and how often you make a payment
  • Make one off instant payments, it’s easy and secure

You can log in using your name, date of birth and postcode or reference number & password from any of our letters.

Where can I get more advice on Coronavirus?

If you have been directly affected by Coronavirus and are having difficulty making payments, it is really important that you let us know. There are plenty of options available including reducing instalments or payment holiday. Please get in touch with us so that we can work together on a suitable outcome.

You can contact one of our team by:

  • Emailing us at: enquiries@pragroup.co.uk
  • Texting us on: 07860 094994 standard sms network charges apply, this is a text-only number
  • Calling us on: 0800 877 2772

You can seek free advice from an independent company such as:

Advice on staying safe from Coronavirus can be found on the UK Government Website and the NHS website:

I’m in financial difficulty, what should I do?

If you have been directly affected by Coronavirus and are having difficulty making payments, it is really important that you let us know. There are plenty of options available including reducing instalments or payment holiday. Please get in touch with us so that we can work together on a suitable outcome.

You can contact one of our team by:

  • Emailing us at: enquiries@pragroup.co.uk
  • Texting us on: 07860 094994 standard sms network charges apply, this is a text-only number
  • Calling us on: 0800 877 2772

We can work with you to find the best resolution based on your current circumstances. Alternatively, you can seek free advice from an independent company such as:

StepChange Debt Charity
Your local citizens advice bureau
National Debtline
Money Advice Service

What if I lose my job or become ill?
We have a dedicated Customer Support Team who can assist you through this difficult time.  Please contact us on 0800 877 2772 or email enquiries@pragroup.co.uk providing us with as much relevant information as possible to allow us to appropriately manage your account.

What if I can’t make my agreed payment?
We can work with you to find the best resolution based on your current circumstances. Please call us on 0800 877 2772. Alternatively, you can email us at enquiries@pragroup.co.uk.

My income has changed what should I do?

To see how changes to your income will affect your budget you can use our Budget Calculator.

If you have been directly affected by Coronavirus and are having difficulty making payments, it is really important that you let us know. There are plenty of options available including reducing instalments or payment holiday. Please get in touch with us so that we can work together on a suitable outcome.

You can contact one of our team by:

  • Emailing us at: enquiries@pragroup.co.uk
  • Texting us on: 07860 094994 standard sms network charges apply, this is a text-only number
  • Calling us on: 0800 877 2772

 

What else can I do online?

Find out more information?

Find out more information in our commonly asked questions section of our website

Choose a way to pay

Pay by debit card, set up a payment plan or one of the many other options we have available

Work out what you can afford

Our quick and easy to use Budget Calculator will help you to work out what you can afford 

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Call

Dial 0800 877 2772  to speak with an Account Representative

Hours
Monday – Friday: 9am – 5pm

SMS

SMS

Chat on SMS with a member of our team. 

07860 094994

Standard SMS network charges apply. This is a text only number 

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Write to us

2 The Cross
Kilmarnock
Scotland
KA1 1LR


Have you been affected by Coronavirus?

Find more information on how to get in touch, manage your account online or how we can support you.