About us
Who is PRA Group?
PRA Group is one of the UK’s largest buyers of debt accounts (nonperforming loans). PRA Group UK Portfolios Ltd purchases debt accounts from reputable high street banks and other institutions, and frontline colleagues in PRA Group (UK) Limited manage these accounts as team members of the appointed servicer. As debt solution specialists, we work with our customers to help them resolve their debt in an affordable way that works with their budget. We are focused on doing business with a highly ethical code of conduct.
Our goal is to make debt repayment fair and affordable.
- Fair and respectful treatment of our customers
- Affordable solutions for getting out of debt and repairing credit history
- No interest or fees added while you work with us on your account(s)
- Committed to helping customers repay within their budget
High standards for how we treat people.
We know that no one wants to find themselves in debt, and we're committed to helping our customers figure a way out.
We collaborate with and help to fund the leading UK debt advice organisations, and are the official sponsor of the not-for-profit Money Advice Liaison Group's (MALG) 'Members Friday Forum' for 2024.
Debt happens, so can recovery.
How did PRA Group get my account?
When banks and finance companies have a customer account that goes into default, they will, at times, sell that account to a debt purchaser like PRA Group. This is good news, as we specialise in working with customers to help them resolve their debt and repair their credit history.
How does the PRA Group debt repayment process work?
When banks and finance companies have a customer account that goes into default, they will often sell that account to a debt purchaser like PRA Group. The contractual agreement you had with your original provider has been transferred to PRA Group UK Portfolios Ltd and you now owe the debt to PRA Group UK Portfolios Ltd. PRA Group UK Portfolios Ltd has instructed PRA Group (UK) Limited to manage your account on its behalf. This is good news, as PRA Group specialises in working with customers to help them resolve their debt and repair their credit history.
We are here to help you understand the process and your options. Most importantly, we are committed to working together to come to the most appropriate resolution, and any payment plans we agree should be both sustainable and affordable.
We will work with you however you are most comfortable, and you can choose how to manage your account: online on this website, over the phone, by email, SMS or live chat.
What are the next steps?
We recognise that everyone's situation is unique, so if you're uncertain about any of this please make contact and we'll be happy to work with you.
If you're a PRA Group customer in the UK, you can access your account online as follow:
1. Log in to review your account to learn exactly what you owe
2. Figure out what you can pay - we can help you with our affordability tools
3. Create a payment plan or make a single payment that fits your budget and helps resolve your debt
Your can also contact us or do a webchat using this website.
Testimonials
How customers have dealt with debt.
“I felt you really listened to me explaining my situation..."
"Thank you to all the staff who have helped me over the years..."
Our core principles
All PRA employees share a common set of values and commitments that define how we treat each other, how we relate to our customers, and the responsibilities we have to shareholders, regulators, clients, and others. Simply put, they’re the principles that reflect our company’s culture, why PRA was started, and who PRA is today. Our goal is for every PRA employee to personalise and live these shared values—because they are guidelines for everything we do.
COMMITTED to always doing our best work.
ACCOUNTABLE for our actions.
RESPECTFUL in our interactions with each other.
ETHICAL in every situation.
SUCCESSFUL in helping our customers.
