How do you help customers with visual impairment?
We understand that some customers may have a visual impairment and require assistance with letter contact. At PRA Group we can provide the following bespoke solutions:
• Braille letters
• Large print letters or emails
• Coloured paper letters
You can request these options by contacting us on 0800 877 2772. Alternatively, you can email us at firstname.lastname@example.org.
How do you help customers with hearing impairment?
Supporting customers with hearing difficulties is important to PRA Group, so the following has been introduced to allow us to continue to support or customers:
• Signposting our customers to Next Generation Text Services (NGTS), this service has replaced Text Relay/Text Direct/Typetalk services and can assist hearing impaired and deaf customers to communicate with us by phone
• The NGTS service can be reached via www.ngts.org.uk or 0800 500 888