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Home / FAQs / Accessibilty

Accessibilty

February 27, 2019 by

How do you help customers with visual impairment?

We understand that some customers may have a visual impairment and require assistance with letter contact. At PRA Group we can provide the following bespoke solutions:
• Braille letters
• Large print letters or emails
• Coloured paper letters
You can request these options by contacting us on 0800 877 2772. Alternatively, you can email us at enquiries@pragroup.co.uk.

How do you help customers with hearing impairment?

Supporting customers with hearing difficulties is important to PRA Group, so the following has been introduced to allow us to continue to support or customers:
• Signposting our customers to Next Generation Text Services (NGTS), this service has replaced Text Relay/Text Direct/Typetalk services and can assist hearing impaired and deaf customers to communicate with us by phone
• The NGTS service can be reached via www.ngts.org.uk or 0800 500 888

Filed Under: Concerns

  • Privacy and Cookie Notice
  • Terms & Conditions
  • Slavery & Human Trafficking Statement
  • Gender Pay Gap Report
  • UK Tax Strategy
  • Careers
  • Employee Privacy Notice

PRA Group (UK) Limited Registered Office: Wells House, 15-17 Elmfield Road, Bromley, Kent, BR1 1LT.
Company Registration No 04267803.
PRA Group is a trading name of PRA Group (UK) Limited.

For the avoidance of doubt we are not associated or connected in any way with the Prudential Regulatory Authority.

         

Authorised and regulated by the Financial Conduct Authority (Reference No 718645) for accounts formed under the Consumer Credit Act 1974 (amended 2006).

To see the CSA Code of Practice please click here

Copyright © 2019 PRA Group (UK). All rights reserved.

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