Frequently asked questions

How can I get in touch with you and what can you do to help?

  • We understand that some customers have different communication needs, so offer the following services to help us keep in touch.
  • Authorised third parties – We are happy to discuss your account with anyone you authorise us to speak to; this may be a family member, friend or financial advisor.
  • Most appropriate time to call – Need to speak to us at a specific time? Our agents can diarise a time to call that works best for you.
  • Contact Preferences – We can arrange to keep in touch with you via phone calls, SMS, letters and emails.

We are here to listen and to help, our teams are available between Monday-Thursday: 8am – 8pm Friday: 9am – 5pm and Saturday: 8am – 2pm

Chat to one of our team by email, SMS or phone:

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Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens…

When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours..

If your account was sold to us, we’re here to help make repayment easier.

We’ll send you a welcome letter that explains who we are and invites you to access your account online –

where you can view your account information and manage flexible payment options that allow you to create an affordable payment plan, make a payment or pay it all off.

We don’t add interest or fees, and we won’t sell your account.

And when your debt is cleared, we’ll happily send you a confirmation.

Because we understand debt happens.

We’re PRA Group.

We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve.

We’ve helped millions of people clear a debt - let’s work together to find your path to recovery.

Debt happens. So can recovery.