We understand that some customers have different communication needs, so offer the following services to help us keep in touch.
- Authorised third parties – We are happy to discuss your account with anyone you authorise us to speak to; this may be a family member, friend or financial advisor.
- Most appropriate time to call – Need to speak to us at a specific time? Our agents can diarise a time to call that works best for you.
- Contact Preferences – We can arrange to keep in touch with you via phone calls, letters and emails.
We are here to listen and to help, our teams are available between Monday-Thursday: 8am – 8pm Friday: 9am – 5pm and Saturday: 8am – 2pm
Chat to one of our team by email, SMS or phone: