What's changed?
What's changed?
Your account has been transferred to PRA Group UK Portfolios Ltd.
You’ll find details of the account that has recently been transferred within the PRA Group of companies in our recent email or letter to inform you of the change.
To help we have included some frequently asked questions below to help you understand what this change means for you.
What does the change mean for me?
There is no change to how you normally talk to us or manage your accounts, as your accounts will continue to be managed by PRA Group (UK) Limited.
Our communication was for information purposes only - you do not need to do anything.
Is there any change to how I manage my account?
No. You can get all the details and manage your account - from working with our helpful tools to making a payment(s) - when you access your account online.
Want to talk? We're happy to work with you however you'd like. Get in touch.
For more information view our FAQs section on how to manage your account.
Does this impact my payment plan?
No this does not impact your payment plan. If you are paying by direct debit or debit card we will continue to collect your payment on your chosen date.
If you do not have a payment method for your payment plan please continue to Log in or get in touch as normal to make your agreed payments.
For more information view our FAQs section on how do I make a payment to PRA Group.
Why have you transferred my account?
This transfer of your account is part of an internal restructuring at PRA Group. Your accounts will continue to be serviced by PRA Group (UK) Limited and this will not impact your relationship with us.
You can find out more about PRA Group (UK) in our About Us section.
Is this going to impact my credit file?
If we report on your credit file, the change of ownership will have no impact on your credit file and will continue to be reported as it is now.
For more information view our FAQs section on How will my credit report be impacted by having a debt with PRA Group?
Are there any changes to how my data is handled?
There are no changes to how we collect or process your data. For full details of how we and PRA Group UK Portfolios Ltd process your data you can view both fair processing notices below.
PRA Group UK Portfolios Ltd Fair Processing Notice
PRA Group (UK) Limited Fair Processing Notice
I want to speak to PRA Group UK Portfolios Ltd. about this?
Your account has been legally transferred to PRA Group UK Portfolios Ltd and we, PRA Group (UK) Limited, have been appointed as a servicer on behalf of PRA Group UK Portfolios Ltd. All queries are handled directly by PRA Group (UK) Limited.
Want to talk? We're happy to work with you however you'd like. Get in touch
You can find out more information about PRA Group UK and how to manage your account in our FAQs section.
