Frequently asked questions

Who can I speak to for help when dealing with creditors & what happens if I lose my job or become ill?

We can work with you to find the best resolution based on your current circumstances. Alternatively, you can seek free advice from an independent company such as:


What if I lose my job or become ill?

We have a dedicated Customer Support Team who can assist you through this difficult time. Please contact us on 0808 196 5550 or email providing us with as much relevant information as possible to allow us to appropriately manage your account.

What if I can’t make my agreed payment?

We can work with you to find the best resolution based on your current circumstances. Please call us on 0808 196 5550. Alternatively, you can email us at

How can I find out what benefits I am entitled to?

Discover our free benefits calculator to help you find out what benefits you are entitled to. The calculator is free to use, and the details you provide are anonymous. For more information click here or go to the calculator.

PRA Group are #heretohelp

The CSA and PRA Group working together. The CSA is the trade body representing the debt collection industry. Working together we want to give people in debt the confidence to engage with us.

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Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens…

When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours..

If your account was sold to us, we’re here to help make repayment easier.

We’ll send you a welcome letter that explains who we are and invites you to access your account online –

where you can view your account information and manage flexible payment options that allow you to create an affordable payment plan, make a payment or pay it all off.

We don’t add interest or fees, and we won’t sell your account.

And when your debt is cleared, we’ll happily send you a confirmation.

Because we understand debt happens.

We’re PRA Group.

We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve.

We’ve helped millions of people clear a debt - let’s work together to find your path to recovery.

Debt happens. So can recovery.