Financial Difficulties

Who can I speak to for help when dealing with my creditor(s)?

We can work with you to find the best resolution based on your current circumstances. Alternatively, you can seek free advice from an independent company such as:

StepChange Debt Charity
Your local citizens advice bureau
National Debt line
Money Advice Service

What if I lose my job or become ill?

We have a dedicated Customer Support Team who can assist you through this difficult time.  Please contact us on 0800 877 2772 or email enquiries@pragroup.co.uk providing us with as much relevant information as possible to allow us to appropriately manage your account.

What if I can’t make my agreed payment?

We can work with you to find the best resolution based on your current circumstances. Please call us on 0800 877 2772. Alternatively, you can email us at enquiries@pragroup.co.uk.

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Call

Dial 0800 196 5550  to speak with an Account Representative

Hours 
Monday-Thursday: 8am – 6pm
Friday: 9am – 5pm
Saturday: 8am – 2pm

SMS

SMS

Chat on SMS with a member of our team. 

07860 094994

Standard SMS network charges apply. This is a text only number

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Write to us

2 The Cross
Kilmarnock
Scotland
KA1 1LR

Have you been affected by Coronavirus? Find more information on how to get in touch, manage your account online or how we can support you.