Complaints publication report

Firm Name:PRA Group (UK) ltd.
Other firms included in this report:N/A
Period covered in this report: [1st January 2021 – 30th June 2021]
Number of complaints opened by volume of business
Product / Service GroupingProvision (at reporting end date)Intermediation (within the reporting end date)Number of complaints receivedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints received
Banking and Credit Cards00000000
Home finance00000000
Insurance and Pure Protection00000000
Decumulation and Pensions00000000
Investments00000000
Credit relatedN/AN/A2301219731%69%25.0%General admin / customer service – Other general admin / customer service