Complaints publication report
| Firm Name: | PRA Group (UK) Limited |
|---|---|
| Other firms included in this report: | N/A |
| Period covered in this report: | 1st Jul – 31st Dec 25 vs 1st Jan – 30th Jun 26 |
| Product / Service Grouping | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints received | |
| Credit related 1st Jan – 30th Jun 2026 | 2177 | 1906 | 8% | 91% | 13% | General admin / customer service – Other general admin / customer service | |
| Credit related 1st Jul – 31st Dec 2025 | 2136 | 1891 | 12% | 87% | 14% | General admin/customer service – Other general admin/customer service | |