Fair processing notice
We’ve updated our Fair Processing Notices
Here’s what’s new:
- How we may use your information to send offers or support for your financial journey (marketing).
- Which sources we may get your data from, and who we might share it with.
- Clear explanations of when automated decisions do (and don’t) apply to your account.
- A new, simpler layout.
Your rights haven’t changed — you can learn more in the updated Notices below:
Transcript
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens…
When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours..
If your account was sold to us, we’re here to help make repayment easier.
We’ll send you a welcome letter that explains who we are and invites you to access your account online –
where you can view your account information and manage flexible payment options that allow you to create an affordable payment plan, make a payment or pay it all off.
We don’t add interest or fees, and we won’t sell your account.
And when your debt is cleared, we’ll happily send you a confirmation.
Because we understand debt happens.
We’re PRA Group.
We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve.
We’ve helped millions of people clear a debt - let’s work together to find your path to recovery.
Debt happens. So can recovery.