Complaints publication report
| Firm Name: | PRA Group (UK) Limited |
|---|---|
| Other firms included in this report: | N/A |
| Period covered in this report: | 1st Jan 2025 – 30th Jun 2025 vs 1st Jul 2024 – 31st Dec 2024 |
| Product / Service Grouping | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints received | |
| Credit related 1st Jan – 30th Jun 2025 | 1941 | 2087 | 11% | 86% | 14% | General admin/customer service – Other general admin/customer service | |
| Credit related 1st Jul – 31st Dec 2024 | 1977 | 1824 | 25% | 74% | 19% | General admin / customer service – Other general admin / customer service | |
