Complaints publication report
| Firm Name: | PRA Group (UK) Limited |
|---|---|
| Other firms included in this report: | N/A |
| Period covered in this report: | {1st Jan 2024 – 30th June 2024} vs {1st July 2023 – 31st December 2023} |
| Product / Service Grouping | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints received | |
| Credit related 1st Jan – 30th Jun 2024 | 1808 | 1802 | 24% | 75% | 19% | General admin/customer service – Other general admin/customer service | |
| Credit related 1st Jul – 31st Dec 2023 | 1562 | 1531 | 20% | 79% | 18% | General admin / customer service – Other general admin / customer service | |
