It isn’t always easy for me to contact you, what can you do to help?
We understand that some customers have different communication needs, so offer the following services to help us keep in touch.
• Authorised third parties – We are happy to discuss your account with anyone you authorise us to speak to; this may be a family member, friend or financial advisor.
• Most appropriate time to call – Need to speak to us at a specific time? Our agents can diarise a time to call that works best for you.
• Contact Preferences – We can arrange to keep in touch with you via phone calls, letters and emails.