Complaints publication report

Firm Name:PRA Group (UK) ltd.
Other firms included in this report:N/A
Period covered in this report: [1st January 2023 – 30th June 2023] vs [1st July 2022 – 31st December 2022]

Number of complaints opened by volume of business
Product / Service GroupingProvision (at reporting end date)Intermediation (within the reporting end date)Number of complaints openedNumber of complaints closedPercentage closed within 3 daysPercentage closed after 3 days but within 8 weeksPercentage upheldMain cause of complaints received
Credit related 1st Jan 2023 – 30th Jun 2023N/AN/A1427145033%67%19%General admin / customer service – Other general admin / customer service
Credit related 1st Jul 2022 – 31st Dec 2022N/AN/A1214117934%66%22%General admin / customer service – Other general admin / customer service