Complaints publication report
| Firm Name: | PRA Group (UK) ltd. |
|---|---|
| Other firms included in this report: | N/A |
| Period covered in this report: | [1st July 2023 – 31st December 2023] vs [1st Jan 2023 – 30th Jun 2023] |
| Number of complaints opened by volume of business | ||||||||
| Product / Service Grouping | Provision (at reporting end date) | Intermediation (within the reporting end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints received |
| Credit related 1st Jul 2023 – 31st Dec 2023 | N/A | N/A | 1562 | 1531 | 20% | 79% | 18% | General admin / customer service – Other general admin / customer service |
| Credit related 1st Jan 2023 – 30th Jun 2023 | N/A | N/A | 1427 | 1450 | 33% | 67% | 19% | General admin / customer service – Other general admin / customer service |
